{"id":1167,"date":"2021-04-22T17:12:53","date_gmt":"2021-04-22T16:12:53","guid":{"rendered":"https:\/\/hapmerwedeplein.nl\/?page_id=1167"},"modified":"2021-04-23T10:37:08","modified_gmt":"2021-04-23T09:37:08","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/hapmerwedeplein.nl\/en\/practice-information\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; content_placement=&#8221;middle&#8221; parallax=&#8221;content-moving&#8221; el_class=&#8221;top-row custom-home-header&#8221; css=&#8221;.vc_custom_1613516159849{background-image: url(https:\/\/hapmerwedeplein.nl\/wp-content\/uploads\/2021\/02\/hapamstelveld-foto-zomer.jpg?id=499) !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;mast-head&#8221; bg_gradient1=&#8221;#ffffff&#8221; bg_gradient2=&#8221;rgba(255,255,255,0.87)&#8221; thb_divider_color=&#8221;#ffffff&#8221; thb_divider_height=&#8221;50px&#8221;][vc_column][vc_empty_space mobile_height=&#8221;175px&#8221; height=&#8221;250px&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;align-justify&#8221;][vc_column_inner]\t<div id=\"thb-slidetype-6aab2a5668669\" class=\"thb-slidetype custom-header-subtitle\" data-style=\"style1\">\n\t\t\n<h2><span class=\"thb-slidetype-entry\"><span class=\"lines\">Practice information<\/span><\/span><\/h2>\n\t\t\t\t<style>\n\t\t\t#thb-slidetype-6aab2a5668669 .thb-slidetype-entry {\n\t\t\t\tcolor: #056976;\n\t\t\t}\n\t\t<\/style>\n\t\t\t<\/div>\n\n\t\t<div id=\"thb-slidetype-6aab2a56686de\" class=\"thb-slidetype \" data-style=\"style1\">\n\t\t\n<h1><span class=\"thb-slidetype-entry\"><span class=\"lines\">Complaints procedure<\/span><\/span><\/h1>\n\t\t\t<\/div>\n\n\t[\/vc_column_inner][\/vc_row_inner][vc_empty_space mobile_height=&#8221;25px&#8221; height=&#8221;75px&#8221;][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; css=&#8221;.vc_custom_1613423899815{border-bottom-width: 1px !important;border-bottom-color: #ebebeb !important;border-bottom-style: solid !important;}&#8221; el_class=&#8221;default-padding&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;5\/12&#8243;][vc_column_text]As a general practice we want to carry out our work as professionally as possible and we think it\u2019s very important you trust us. Of course it can occur you don\u2019t have a good feeling about the contact with our practice. For example, you may think you are not being taken seriously or you can\u2019t reach the practice well. We want to know as quick as possible, so we can discuss it with you and learn from it.<\/p>\n<p>You can submit your complaint or comment by turning directly to one of our employees. One of our employees will follow up your complaint as fast as possible.[\/vc_column_text]\t<a id=\"thb-button-6aab2a566874a\" class=\"btn style3 medium  accent small-radius    \" href=\"https:\/\/www.skge.nl\/\" target=\"_blank\" role=\"button\">\n\t\t\t\t\t<span>More information at SKGE.nl<\/span>\n\t\t\t<\/a>\n\t\t[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1&#8243;]\t<div id=\"thb-image-6aab2a56687a9\" class=\"caption-style1 animation bottom-to-top alignright   thb_image_link wp-caption \">\n\t\t\t<div class=\"thb-image-inner size_100\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1000\" src=\"https:\/\/hapmerwedeplein.nl\/wp-content\/uploads\/2021\/02\/hapamstelveld-foto-zomer.jpg\" class=\"thb_image    attachment-full\" alt=\"\" title=\"hapamstelveld-foto-zomer\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; css=&#8221;.vc_custom_1613425037203{border-bottom-width: 1px !important;background-color: #056976 !important;border-bottom-color: #ebebeb !important;border-bottom-style: solid !important;}&#8221; el_class=&#8221;default-padding&#8221;][vc_column thb_color=&#8221;thb-light-column&#8221;][vc_row_inner content_placement=&#8221;top&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]\t<div id=\"thb-iconbox-6aab2a5669231\" class=\"thb-iconbox left type2     animation-true\" href=\"\" target=\"_self\" data-animation_speed=\"1.5\">\n\t\t\t\t<figure>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 64\" enable-background=\"new 0 0 64 64\"><g fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-miterlimit=\"10\"><path stroke-linejoin=\"bevel\" d=\"m13 33l12 12 24-24\"\/><circle cx=\"32\" cy=\"32\" r=\"30.999\"\/><\/g><\/svg>\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t<div class=\"iconbox-content\">\n\t\t\t\t\t\t\t<h5>Service-oriented<\/h5>\t\t\t<p>Our employees are ready for you every day.<\/p>\n\t\t\t\t\t<\/div>\n\t\t<style>\n\t\t\t\t\t\t\t\t\t#thb-iconbox-6aab2a5669231.thb-iconbox h5 {\n\t\t\t\tfont-size: 22px;\n\t\t\t}\n\t\t\t\t\t\t\t\t\t#thb-iconbox-6aab2a5669231.thb-iconbox p {\n\t\t\t\tfont-size: 18px;\n\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/* Hover *\/\n\t\t\t\t\t\t\t\t\t\t\t<\/style>\n\t<\/div>\n\t[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]\t<div id=\"thb-iconbox-6aab2a5669488\" class=\"thb-iconbox left type2     animation-true\" href=\"\" target=\"_self\" data-animation_speed=\"1.5\">\n\t\t\t\t<figure>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 64\" enable-background=\"new 0 0 64 64\"><g fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-miterlimit=\"10\"><path stroke-linejoin=\"bevel\" d=\"m13 33l12 12 24-24\"\/><circle cx=\"32\" cy=\"32\" r=\"30.999\"\/><\/g><\/svg>\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t<div class=\"iconbox-content\">\n\t\t\t\t\t\t\t<h5>Transparant<\/h5>\t\t\t<p>With the WebApp you always have insight in your medication and lab results.<\/p>\n\t\t\t\t\t<\/div>\n\t\t<style>\n\t\t\t\t\t\t\t\t\t#thb-iconbox-6aab2a5669488.thb-iconbox h5 {\n\t\t\t\tfont-size: 22px;\n\t\t\t}\n\t\t\t\t\t\t\t\t\t#thb-iconbox-6aab2a5669488.thb-iconbox p {\n\t\t\t\tfont-size: 18px;\n\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/* Hover *\/\n\t\t\t\t\t\t\t\t\t\t\t<\/style>\n\t<\/div>\n\t[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]\t<div id=\"thb-iconbox-6aab2a5669570\" class=\"thb-iconbox left type2     animation-true\" href=\"\" target=\"_self\" data-animation_speed=\"1.5\">\n\t\t\t\t<figure>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 64 64\" enable-background=\"new 0 0 64 64\"><g fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-miterlimit=\"10\"><path stroke-linejoin=\"bevel\" d=\"m13 33l12 12 24-24\"\/><circle cx=\"32\" cy=\"32\" r=\"30.999\"\/><\/g><\/svg>\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t<div class=\"iconbox-content\">\n\t\t\t\t\t\t\t<h5>Short waiting time<\/h5>\t\t\t<p>You can come to us for consultation within 24 hours.<\/p>\n\t\t\t\t\t<\/div>\n\t\t<style>\n\t\t\t\t\t\t\t\t\t#thb-iconbox-6aab2a5669570.thb-iconbox h5 {\n\t\t\t\tfont-size: 22px;\n\t\t\t}\n\t\t\t\t\t\t\t\t\t#thb-iconbox-6aab2a5669570.thb-iconbox p {\n\t\t\t\tfont-size: 18px;\n\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/* Hover *\/\n\t\t\t\t\t\t\t\t\t\t\t<\/style>\n\t<\/div>\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; css=&#8221;.vc_custom_1613423899815{border-bottom-width: 1px !important;border-bottom-color: #ebebeb !important;border-bottom-style: solid !important;}&#8221; el_class=&#8221;default-padding&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;7\/12&#8243;]\t<div id=\"thb-slidetype-6aab2a566963e\" class=\"thb-slidetype custom-title-extra\" data-style=\"style1\">\n\t\t<span class=\"thb-slidetype-entry\"><span class=\"lines\">QUESTIONS OR YOU WANT TO MAKE AN APPOINTMENT?<\/span><\/span>\t\t\t\t<style>\n\t\t\t#thb-slidetype-6aab2a566963e .thb-slidetype-entry {\n\t\t\t\tcolor: #707070;\n\t\t\t}\n\t\t<\/style>\n\t\t\t<\/div>\n\n\t\t<div id=\"thb-slidetype-6aab2a5669671\" class=\"thb-slidetype \" data-style=\"style1\">\n\t\t\n<h2><span class=\"thb-slidetype-entry\"><span class=\"lines\">Feel free to contact us<\/span><\/span><\/h2>\n\t\t\t\t<style>\n\t\t\t#thb-slidetype-6aab2a5669671 .thb-slidetype-entry {\n\t\t\t\tcolor: #056976;\n\t\t\t}\n\t\t<\/style>\n\t\t\t<\/div>\n\n\t[vc_empty_space mobile_height=&#8221;16px&#8221;]\t<a id=\"thb-button-6aab2a56696b8\" class=\"btn style3 medium  accent small-radius    \" href=\"https:\/\/g.page\/dokter-amsterdam?share\" target=\"_blank\" role=\"button\">\n\t\t\t\t\t<span class=\"thb-button-icon\"><i class=\"fas fa-map-marker-alt\"><\/i><\/span>\t\t\t<span>Prinsengracht 762, Amsterdam<\/span>\n\t\t\t<\/a>\n\t\t\t<a id=\"thb-button-6aab2a566974b\" class=\"btn style3 medium  accent small-radius    \" href=\"tel:+31206227881\" target=\"_blank\" role=\"button\">\n\t\t\t\t\t<span class=\"thb-button-icon\"><i class=\"fas fa-phone-alt\"><\/i><\/span>\t\t\t<span>020-6227881 (press 1 in emergency)<\/span>\n\t\t\t<\/a>\n\t\t[vc_empty_space mobile_height=&#8221;16px&#8221;][vc_column_text]<div class=\"op-overview-shortcode\">\n<table class=\"op-table op-table-overview\">\n  \n    <tr class=\"op-row op-row-day \">\n    <th class=\"op-cell op-cell-heading\" scope=\"row\">Monday<\/th>\n    <td class=\"op-cell op-cell-periods\"><span class=\"op-period-time \">08:00 \u2013 17:00<\/span><\/td>\n  <\/tr>\n    <tr class=\"op-row op-row-day \">\n    <th class=\"op-cell op-cell-heading\" scope=\"row\">Tuesday<\/th>\n    <td class=\"op-cell op-cell-periods\"><span class=\"op-period-time \">08:00 \u2013 17:00<\/span><\/td>\n  <\/tr>\n    <tr class=\"op-row op-row-day \">\n    <th class=\"op-cell op-cell-heading\" scope=\"row\">Wednesday<\/th>\n    <td class=\"op-cell op-cell-periods\"><span class=\"op-period-time \">08:00 \u2013 17:00<\/span><\/td>\n  <\/tr>\n    <tr class=\"op-row op-row-day highlighted\">\n    <th class=\"op-cell op-cell-heading\" scope=\"row\">Thursday<\/th>\n    <td class=\"op-cell op-cell-periods\"><span class=\"op-period-time \">08:00 \u2013 17:00<\/span><\/td>\n  <\/tr>\n    <tr class=\"op-row op-row-day \">\n    <th class=\"op-cell op-cell-heading\" scope=\"row\">Friday<\/th>\n    <td class=\"op-cell op-cell-periods\"><span class=\"op-period-time \">08:00 \u2013 17:00<\/span><\/td>\n  <\/tr>\n  <\/table>\n\n<\/div>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; box_shadow=&#8221;small-shadow&#8221; css=&#8221;.vc_custom_1613469786498{border-top-width: 5px !important;border-top-color: #056976 !important;border-top-style: solid !important;}&#8221;]\t<div class=\"contact_map_parent map_left\" style=\"height:50vh\">\n\t\t<div class=\"contact_map\n\t\t\" data-map-style=\"\" data-map-zoom=\"14\" data-map-type=\"roadmap\" data-pan-control=\"1\" data-zoom-control=\"1\" data-maptype-control=\"\" data-scale-control=\"\" data-streetview-control=\"\">\n\t\t\t\t\t\t\t\n\t<input class=\"thb-location\" type=\"hidden\" data-option=\"{&quot;marker_image&quot;:&quot;https:\\\/\\\/hapmerwedeplein.nl\\\/wp-content\\\/themes\\\/revolution\\\/assets\\\/img\\\/pin.png&quot;,&quot;marker_title&quot;:&quot;Huisartsenpraktijk Amstelveld&quot;,&quot;marker_description&quot;:&quot;Prinsengracht 762, 1017 LD Amsterdam&quot;,&quot;marker_size&quot;:[80,108],&quot;retina_marker&quot;:&quot;1&quot;,&quot;latitude&quot;:&quot;52.361430&quot;,&quot;longitude&quot;:&quot;4.897100&quot;}\" \/>\n\n\t\t\t\t\n\t\t<\/div>\n\t\t\t<\/div>\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row thb_full_width=&#8221;true&#8221; thb_row_padding=&#8221;true&#8221; thb_column_padding=&#8221;true&#8221; content_placement=&#8221;middle&#8221; parallax=&#8221;content-moving&#8221; el_class=&#8221;top-row custom-home-header&#8221; css=&#8221;.vc_custom_1613516159849{background-image: url(https:\/\/hapmerwedeplein.nl\/wp-content\/uploads\/2021\/02\/hapamstelveld-foto-zomer.jpg?id=499) !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;mast-head&#8221; bg_gradient1=&#8221;#ffffff&#8221; bg_gradient2=&#8221;rgba(255,255,255,0.87)&#8221; thb_divider_color=&#8221;#ffffff&#8221; thb_divider_height=&#8221;50px&#8221;][vc_column][vc_empty_space mobile_height=&#8221;175px&#8221; height=&#8221;250px&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;align-justify&#8221;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_empty_space mobile_height=&#8221;25px&#8221; height=&#8221;75px&#8221;][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; css=&#8221;.vc_custom_1613423899815{border-bottom-width: 1px !important;border-bottom-color: #ebebeb !important;border-bottom-style: solid !important;}&#8221; el_class=&#8221;default-padding&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;5\/12&#8243;][vc_column_text]As a general practice we want to carry out our work as professionally as possible and we think&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1062,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1167","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints procedure - Huisartsenpraktijk Merwedeplein<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hapmerwedeplein.nl\/en\/practice-information\/complaints-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints procedure - Huisartsenpraktijk Merwedeplein\" \/>\n<meta property=\"og:description\" content=\"[vc_row thb_full_width=&#8221;true&#8221; 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